Customer Engineering, AI

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Madrid, Spain; Barcelona, Spain.Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience selling contact centers, Generative AI, and AI solutions.

Preferred qualifications:

• Experience prioritizing, planning, and organizing solution-based sales activity within complex business cycles, including qualifying high value accounts and leveraging the partner ecosystem.
• Experience working with internal or external teams, including account teams, technical leads, procurement, and legal, to inventory existing software estate, build business cases for transformation with implementation plans, and close agreements.
• Experience supporting long-term executive relationships, and developing new territories or accounts while ensuring customer success, adoption and expansion.
• Knowledge of market trends, products, and solutions (including foundational technical understanding) of Cloud and AI.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you are not just a technical lead, you are the strategic heartbeat of Google Cloud’s most complex accounts. You will own outcomes for high-stakes enterprises, moving beyond execution to architect solutions that lack clear precedent.

Additionally, you will design and steer hybrid cloud deployments and global migrations that redefine industry standards. You will lead executive-level stakeholders and bridge the gap between Sales, Product Management, and Engineering teams to drive a cohesive technical strategy. You will solve multi-dimensional problems using Google’s bleeding-edge stack; from big data to advanced security. You will act as a go-to expert, mentoring colleagues and fostering a high-performance culture.

Responsibilities

• Architect sophisticated customer experience solutions using Gemini to automate interactions and enhance agent productivity, while simultaneously designing end-to-end AI lifecycles using Vertex Artificial Intelligence (AI), Search, and Conversation.
• Translate ambiguous business needs into technical roadmaps that leverage the full breadth of Google’s AI stack, from foundational models to specialized industry solutions.
• Lead high-stakes technical selling strategies, align C-suite stakeholders and cross-functional teams to overcome complex integration barriers and drive product expansion.
• Elevate team expertise by teaching advanced AI deployment patterns and foster a culture of technical excellence that identifies new opportunities without clear precedent.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .