National Account Manager - Retail

Purpose

The National Account Manager delivers value to retail partners and Roseburg by developing and delivering strategic growth opportunities in partnership with internal and customer counterparts. The National Account Manager leverages in-depth knowledge of Roseburg’s product portfolio, market dynamics, and customer needs to deliver differentiated value. A successful National Account Manager builds strong retail partnerships that result in account insights that drive shared account and align with Roseburg core values.

Key Responsibilities

• Business Advisor
• Understand and anticipate customers’ existing and future needs through engagement with merchants, regional and store-level partners, and key industry partners
• Deliver compelling solutions to customer needs that differentiate Roseburg from the competition
• Engage in tactical and strategic account planning functions to achieve Roseburg objectives
• Bring fresh insight to customers’ business that will help them deliver a competitive advantage within their market
• Develop growth strategies benefit Roseburg and the retail partner
• Relationship Manager
• Build and manage internal and external relationships that foster multiple levels of relationships with key leaders within Roseburg and customer’s organizations including executive level interactions
• Drive engagement within the retail partner at all levels of Roseburg
• Build trust throughout the customer’s organization, influencing up to the executive level in purchasing, sales, admin functions, etc.
• Brand and Mix Manager
• Represent Roseburg product mix and brand value to key retail team members
• Maintain knowledge over Roseburg product mix, manufacturing differentiators, and potential product improvements to deliver value to the customer
• Educate customers on Roseburg features and uses; explore new channels for education to drive adoption
• Ensure customers’ order process and product selections are aligned with all Roseburg mill capabilities and goals
• Liaise with SIOP and Inventory teams to ensure retail partner needs are met on time and in full
• Execute Roseburg marketing strategy in partnership with Marketing team partners
• Embrace the growing role of technology in driving account excellence (data management through Tableau and Salesforce, visual representation of data and insights, customer e-commerce, etc.)
• Model company core values and culture
  

• Bachelor’s degree in Business, Marketing or technical degree
• Minimum ten years’ sales experience in the construction and/or building materials market segments
• Minimum 3 years managing retail accounts; track record of growing sales and relationships with retail customer(s)
• Experience launching and growing adoption of branded building material within retail context
• Ideal team player: Hungry, Humble, and Smart
• Ability to manage multiple and conflicting priorities in a dynamic environment
• Excellent interpersonal skills
• Understand and exhibit a sense of urgency
• Outstanding listening, verbal and written communication skills
• Proven ability to gain credibility and influence peer internal functions
• Strong self-motivation and organizational skills
• Solid understanding of financial principles, building industry dynamics, and competitive landscape
• Familiarity with Roseburg’s product portfolio and competitive differentiators
• Proven track record of success; demonstrated proficiency in selling skills, listening, probing techniques, identifying buying signals & negotiating for mutual benefit to Roseburg and the customer
• Valid driver license with a safe and proven driving record
• Ability and willingness to travel overnight approximately 40% of the time

About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at www.roseburg.com.

Benefits At Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

• Bonus opportunities based on company and individual performance
• 401(k) with up to 4% company match and 3% automatic company contribution
• Vacation starting at 3 weeks and 11 paid holidays per year
• Company-sponsored medical, dental, and vision insurance
• Company-paid life, AD&D, and long-term disability insurance options
• Mental health benefits for the entire family, including 8 free annual sessions per person
• Wellness programs and incentives, including biometric screenings & wellness challenges
• Paid time away from work for illness or injury, as well as paid parental bonding time
• Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
• Company match for charitable contributions
• Education assistance and professional development support
• Financial and retirement counseling
• Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!