Partner Success Manager

Key Responsibilities

• Partner Engagement & Expansion
• Build strong relationships with strategic and existing Backup-only partners.
• Develop tailored strategies to introduce and position AvePoint Elements.
• Identify cross-sell and upsell opportunities across the partner ecosystem.

• Enablement & Education
• Deliver onboarding, training, and certification programs.
• Equip partners with sales playbooks, brochures, and technical resources.
• Host workshops, webinars, and 1:1 sessions to deepen product understanding.

• Business Planning & Execution
• Co-develop joint business plans with partners.
• Track KPIs such as partner activation, pipeline growth, and revenue contribution.
• Collaborate with sales, marketing, and product teams to align go-to-market efforts.

• Advocacy & Feedback Loop
• Serve as the voice of the partner internally.
• Gather feedback to improve partner experience and product-market fit.
• Influence roadmap and messaging based on partner insights.

Qualifications

• Proven experience in partner success, channel enablement, or technical account management.
• Strong understanding of SaaS, cloud platforms, and Microsoft 365 ecosystem.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical value into business outcomes.
• Fluent in English; additional EMEA languages are a plus.

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