Key Account Manager

Export Sales Coordinator - Worcestershire, UK

A leading health & wellness brand is seeking a highly organised Export Account Manager to support its growing international operations. This is an onsite key role focused on export customer onboarding, order management, and regulatory compliance, working cross-functionally with Sales, Operations, and Technical teams.

Key Responsibilities

Export Operations

• Manage onboarding of international customers, ensuring full compliance
• Process export orders accurately from receipt to dispatch
• Act as a key contact for global customers, resolving queries efficiently

Account Support

• Support key accounts with precise order processing and coordination
• Maintain strong client relationships and ensure delivery timelines are met

Regulatory & Documentation

• Manage export documentation (e.g. Certificates of Analysis)
• Ensure compliance with country-specific regulations
• Liaise with Technical teams to maintain up-to-date records

White-Label Coordination

• Oversee white-label orders from request to fulfilment
• Collaborate with Operations/Production to meet specs and deadlines

Cross-Functional Working

• Partner with Sales, Ops, and Technical teams to ensure smooth workflows
• Identify and support process improvements
• Maintain high data accuracy across systems

About You

• Experience in export coordination or similar role
• Background in a regulated industry (food, supplements, pharma, etc.)
• Strong knowledge of export processes, documentation, and compliance

Skills Required

• Highly detail-oriented and process-driven
• Strong organisational and time management skills
• Excellent communication and stakeholder management
• Proactive, solutions-focused, and able to manage multiple workflows

Nice to Have

• White-label/manufacturing experience
• Knowledge of international supplement regulations
• Experience with ERP/order management systems

Rewards & Benefits

• £35-40K pa depending on experience
• Company bonus
• Option to buy and sell holiday
• Gym membership
• Flexi time
• Cycle to work scheme
• Lots more!

This is a fantastic opportunity to be part of an organisation that has a bigger life purpose while maintaining a good work/life balance.