Senior Account Manager, Sports Practice

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.

Location: Remote role, Atlanta, GA (preferred; must be able to travel for client visits as needed)- should be able to commute to Atlanta offices per business needs. 1-2 times per week.

Role Overview

We are looking to hire a Senior Account Manager, Sports Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth.

This role partners closely with the Managing Director, Sports Practice to shape account strategy, ensure strong performance, and deliver long-term client value.

What You'll Do

Client Ownership & Relationship Management

• Serve as the primary point of contact for assigned Sports clients, owning day-to-day relationships and overall account performance
• Managing 10-15 accounts approximately at one time
• Build and maintain strong client relationships and trust
• Lead client communications, including regular updates, reporting, and executive-ready presentations
• Develop a strong understanding of client business objectives, brand, and communication strategies

• Partner with the Managing Director to shape account strategy and identify growth opportunities
• Drive retention and organic growth within assigned accounts by expanding value and aligning solutions to client needs
• Support proposal development and present recommendations and solutions to client stakeholders
• Identify and develop new opportunities and collaborate with internal teams to scope and develop solutions

• Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
• Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
• Set and manage client expectations while aligning internal resources and timelines
• Act as a final quality check on deliverables before client delivery

• Ensure projects are tracked and progressing efficiently in partnership with internal teams
• Identify risks and proactively address gaps and opportunities within accounts
• Develop clear account briefs and internal updates to ensure team alignment
• Ensure teams have the context and direction needed to execute successfully

What You'll Bring

• Bachelor's degree
• 3-6 years of experience in client service, account management, or program management
• Experience in agency, consulting, or client-facing environments
• Experience working with sports organizations, teams, or leagues (preferred)
• Strong communication and presentation skills
• Proven ability to manage client relationships and deliver programs
• Experience working cross-functionally
• Ability to influence without direct authority

• Client Leadership: Owns client relationships and outcomes end-to-end
• Relationship Management: Builds trust and credibility with stakeholders
• Strategic Thinking: Aligns client goals to actionable strategies
• Execution Excellence: Delivers high-quality work on time
• Communication & Influence: Clear, confident communicator
• Cross-Functional Collaboration: Aligns multiple teams effectively
• Commercial Acumen: Identifies and drives growth opportunities
• Organization & Prioritization: Manages multiple priorities with precision

• Client retention and satisfaction across assigned accounts
• Organic growth within managed accounts
• Quality and consistency of delivery
• Effectiveness of client communication and relationship management
• Ability to successfully manage moderately complex accounts

• Operates as the primary account owner for assigned Sports clients
• Partners closely with the Managing Director for strategic alignment
• Works independently while escalating complex or high-risk situations as needed
• Balances client needs, delivery execution, and growth opportunities
• Maintains a proactive, accountable, and solutions-oriented approach
• Plays a critical role in strengthening client relationships and ensuring consistent, high-quality delivery, contributing directly to retention, growth, and overall success of Sports Practice

Benefits

• Competitive Saary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

Heritage Werks is an equal opportunity employer. We are committed to fostering an inclusive environment and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.