Operations - Service Account Manager

Lawn Squad has been proudly serving the local community for over 20 years. Our Lawn technicians specialize in numerous facets of lawn care including fertilization, weed and pest control, as well as aeration and seeding. We take pride in helping residential and commercial properties throughout Ohio look and feel their best. Our team combines years of experience with a passion for lawn care to deliver results that keep lawns healthy and safe throughout every season. We make it a point to treat our customers' properties like our own and ensure that the end result not only meets but exceeds their expectations.

The Service Manager is responsible for managing all aspects of Production and Service to the customers within their territory. You will need to cultivate relationships with current Lawn Squad customers. You will maintain a friendly and professional attitude while interacting with coworkers and clients. You will hire, train, measure, and coach a team of service technicians to provide superior service and results in a safe and efficient manner. You will work closely with the Branch Operation Manager that has many years of experience, to ensure a high level of quality and service is provided to all valued customers in the time assigned.

Responsibilities

• Personnel Management and Development
• Safety training and ODA regulation adherence
• Regularly evaluate the effectiveness and efficiency of the materials and equipment used
• Check Calibration/ Usage Rates used by technicians
• Develop procedures to minimize customer complaints
• Verify proper application techniques
• Inspection and quality reporting
• Monitor inventory of products
• Vehicle and Equipment Management
• Customer Communication
• Diagnose and provide solutions to customer complaints
• Urgent Resolution of Customer Issues
• Customer Service Resolution/ Enhancement Recommendations
• Provide personalized, superior customer service to EVERY Weed Pro client
• New Customer Growth/Customer Retention
• Responsible for achieving personal sales goals
• Educate and train staff on how to recommend add-on sales
• Be proactive and educate the technician

Requirements

• High school diploma or general education degree (GED)
• Valid driver’s license
• Be willing to work Monday through Saturday
• State of Ohio ODA license a plus
• Forklift Certification is a plus
• Previous lawn care or landscape experience is required
• Customer service experience is preferred
• Pesticide and turf knowledge
• Be willing to work in various weather conditions ( we do not do snow or ice removal)
• Must have basic computer knowledge
• Be able to lift 50 lbs. or more
• Able to work at a fast-paced and results oriented environment
• Ability to comprehend and follow procedural manuals, work instructions, and software manuals