Software Development Engineer

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at https://ascendion.com/.

Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAIare trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are seeking aSenior Operations / Reliability Engineerto support live operations, service reliability, release stability, and prototype device monitoring for a new hardware and software product. This role will focus on monitoring telemetry, diagnosing live issues, validating software releases, supporting incident response, and helping improve operational readiness across services, applications, and prototype device environments.

This is an engineering-oriented operations role. The ideal candidate will be comfortable working with logs, dashboards, alerts, deployment signals, and live system behavior, while partnering closely with software engineers, QA, infrastructure teams, PMs, and product leadership.

The role will be strongly supported by experienced engineers on the team, who will provide technical guidance on service architecture, prototype device workflows, telemetry interpretation, release processes, and complex debugging. The engineer will collaborate closely with these senior team members while taking ownership of day-to-day monitoring, release validation, live issue triage, documentation, and operational reporting.

Job Title

SDET (Software Development Engineer in Test)

Key Responsibilities

• Monitor telemetry from services, applications, and prototype devices to assess operational health.
• Observe dashboards, alerts, logs, and metrics to identify anomalies, failures, performance degradation, or emerging reliability risks.
• Analyze real-time metrics and logs to support troubleshooting across cloud, on-premises, and prototype device environments.
• Triage operational issues and communicate findings clearly to engineering, QA, PM, and product teams.
• Provide actionable insights based on telemetry trends, system behavior, and recurring failure patterns.
• Help improve monitoring coverage, alert quality, dashboard usefulness, and operational visibility.

Minimum Qualifications

• Support software releases by validating deployments, monitoring live systems, and assessing post-deployment stability.
• Track service health during rollouts, ring deployments, updates, and release validation windows.
• Identify, debug, and help resolve live issues affecting services, devices, internal users, or product readiness.
• Partner with engineering teams to support mitigations, fixes, rollbacks, or follow-up validation.
• Assist with post-release verification and stabilization reporting.
• Document release observations, risks, incidents, and readiness concerns.

Desired Qualifications

• Support incident response by gathering data, summarizing impact, identifying suspected causes, and tracking mitigation progress.
• Participate in post-incident reviews and help document lessons learned.
• Recommend improvements to monitoring, alerting, operational procedures, and service reliability practices.
• Maintain clear records of incidents, recurring issues, known risks, and follow-up actions.
• Help reduce operational toil by identifying repeatable troubleshooting steps, documentation gaps, and automation opportunities.

Location

Redmond, 98052

Salary and Other Compensation:The annual [salary/hourly rate] for this position is between [$90,000- 104,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the followingbenefitsfor this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance]. The Paid time offbenefitsmeet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!