Senior Account Manager - Client Services

At Cheil Australia, we create connected experiences that move people, brands, and business forward. As part of the Samsung family, we lead with innovation — delivering world-class digital, creative, retail, and commerce solutions that drive measurable growth. Our agency is evolving fast — expanding our “Content-to-Commerce” and “AI-powered Growth” capabilities to make every brand interaction intelligent, personalised, and effective.

Description:

The Senior Account Manager is a mid-to-senior delivery lead responsible for independently managing the execution of TTL campaigns across multiple integrated workstreams.

You act as the primary operational owner for day-to-day delivery, ensuring all campaign components are delivered on time, on brief, and to a consistently high standard. You are responsible for coordinating clients and internal teams, managing workflow complexity, and ensuring smooth execution across multiple concurrent projects.

Skills and Experiences:

📍 Sydney, NSW | 🕒 12-Month Contract (view to perm)

Reporting to: Head of Client Services

What You’ll Be Doing

This role carries ownership of delivery outcomes, production coordination, and commercial tracking at project level.

• Act as primary day-to-day contact for assigned clients.
• Build and maintain strong client and internal stakeholder relationships.
• Manage expectations, feedback loops, and approvals.
• Proactively flag risks, issues, and delivery challenges.
• Translate briefs into detailed scopes, timelines, and delivery plans.
• Manage multiple TTL campaigns simultaneously across channels.
• Coordinate creative, strategy, production, and digital teams.
• Lead weekly WIPs and manage actions, risks, and dependencies.
• Oversee production workflows from briefing through to QA and delivery.
• Ensure outputs meet brand, brief, and technical requirements.
• Support and guide Account Executives where appropriate.
• Ensure clarity of tasks and accountability across team members.
• Support post-campaign reporting and data consolidation.
• Manage budgets including estimates, POs, invoicing, and reconciliations
• Track spend vs budget and ensure financial accuracy
• Monitor profitability and flag risks, overruns, or scope changes early

• 3-5+ years’ experience in account, project, or production roles
• Experience delivering integrated TTL campaigns
• Strong understanding of creative, media, and production workflows
• Experience with large/global brands advantageous
• Strong financial acumen (budgeting, forecasting, job tracking)
• Proficiency in tools (Asana, Monday.com, Workfront, Jira, etc.)
• Strong communication skills
• Highly organised with strong attention to detail

• Work with one of the world’s most innovative brands — Samsung.
• Collaborate with global experts across technology, commerce, data, and creativity.
• Be part of a growing team driving Cheil’s digital transformation.
• Hybrid working model with Sydney Olympic Park HQ.
• Opportunities for professional development and regional collaboration across the Cheil network.

If you're passionate about strategy and ready to take the next step in your career, we’d love to hear from you.