Key Account Manager (Capital Market)

🚀 We’re Hiring: Key Account Manager – Capital Markets | Mumbai

We are looking for a results-driven Key Account Manager with Capital Market expertise to join our team in Mumbai. If you have experience in Capital Markets / FinTech / Back-office operations and a strong focus on client growth, this role is for you.

📍 Location: Mumbai

🧠 Experience: 3–5 Years

⚡ Immediate joiners preferred

💼 Key Responsibilities

🔹 Customer Relationship & Account Management

• Manage and grow long-term client relationships in the Capital Markets domain using Dolphin Backoffice
• Act as a trusted advisor to stakeholders across brokerage, trading, and financial services firms
• Drive customer satisfaction, retention, and account expansion
• Conduct periodic business reviews and identify growth opportunities

🔹 Revenue Growth (Primary Focus)

• Drive cross-sell and up-sell of Capital Market software solutions and modules
• Build and execute account growth strategies aligned with revenue targets
• Track, forecast, and report revenue performance at the account level

🔹 Product & Cross-Functional Collaboration

• Work closely with Product and Program teams to bring in Capital Market client insights
• Support onboarding and adoption of back-office and trading-related modules
• Collaborate internally to resolve client issues efficiently

🔹 Market & Industry Expertise

• Leverage strong understanding of the Mumbai Capital Market ecosystem
• Stay updated on Capital Market trends, regulations, and competitive landscape
• Provide recommendations to enhance product value for brokerage and financial clients

✅ Required Skills & Qualifications

• Mumbai-based candidates with strong knowledge of the Capital Markets ecosystem
• Bachelor’s degree in Business, Finance, Technology, or related field
• 3–5 years of experience in Account Management / Customer Success within Capital Markets, FinTech, or Software Products
• Strong understanding of Capital Market back-office operations (RMS, settlements, trade lifecycle, etc.)
• Proven track record in revenue growth via cross-sell and up-sell
• Excellent communication, negotiation, and stakeholder management skills
• Self-driven and comfortable in a fast-paced environment