Senior IT Sales Account Manager (General Business)

Summary

The Senior IT Sales Account Manager is responsible for managing strategic client accounts, driving revenue growth, and strengthening long-term customer relationships within the IT solutions and services sector.

Responsibilities

• Client Relationship Management
• Build, maintain, and strengthen long-term relationships with key clients.
• Understand client business objectives and align IT solutions accordingly.
• Act as a trusted advisor to clients by providing strategic recommendations.
• Ensure client needs are addressed effectively and professionally.
• Account Management
• Manage assigned accounts and oversee the full account lifecycle.
• Maintain strong engagement with stakeholders and decision-makers.
• Ensure delivery commitments are met according to agreed timelines and scope.
• Identify upselling and cross-selling opportunities within existing accounts.
• Sales Strategy Development
• Develop and execute account growth strategies aligned with company objectives.
• Identify new business opportunities within current client portfolios.
• Support business expansion initiatives and revenue growth plans.
• Collaborate with presales and technical teams to design competitive solutions.
• Client Satisfaction & Issue Resolution
• Serve as the primary point of contact for key client communications.
• Manage escalations and resolve issues promptly.
• Monitor customer satisfaction and maintain long-term partnerships.
• Conduct regular business reviews with clients.
• Data Analysis & Reporting
• Analyze customer data and sales performance metrics.
• Forecast account performance and revenue opportunities.
• Maintain accurate CRM records and account reports.

Provide insights and recommendations based on account analytics

Required Experience

• Bachelor’s degree in information technology, Business Administration, or related field.
• 4-6 years of experience in IT sales, account management, or technology solutions sales.
• Proven track record of achieving or exceeding sales targets.
• Strong understanding of IT solutions, systems integration, or enterprise technology services.
• Excellent communication, negotiation, and presentation skills.
• Experience working with CRM systems and sales reporting tools.
• Strong problem-solving and stakeholder management skills.