Senior Key Account Manager
Indexed description
Requirements
- Proven experience as a Key Account Manager or in similar sales/client relationship role
- Demonstrated success in managing and growing key accounts
- Strong understanding of sales principles and customer service practices
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution skills
- Ability to analyze and interpret sales data and account performance metrics
- Proficiency in CRM software and MS Office Suite
- Strategic thinking and problem-solving aptitude
- Ability to multitask and manage multiple clients simultaneously
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Willingness to travel as needed to meet with clients
- Experience in the relevant industry or sector
- Proven ability to achieve sales targets and KPIs
- Strong presentation and public speaking skills
- High level of professionalism and integrity
- Ability to mentor and support junior team members
- Up-to-date with the latest industry trends and competitive insights
- Build and sustain strong relationships with key clients
- Schedule and conduct regular client meetings
- Identify and act upon growth opportunities within existing accounts
- Coordinate with internal teams to fulfill client needs
- Prepare and deliver client presentations
- Negotiate and finalize contracts and agreements
- Monitor and report on account performance metrics
- Stay informed about industry trends and competitive activities
- Address client issues and complaints promptly
- Develop strategic account plans aligning with sales targets
- Ensure timely delivery of solutions that meet client expectations
- Track and analyze key account metrics
- Develop new business opportunities with existing and new clients
- Serve as the primary contact for account-related matters
- Manage account budgets and oversee billing and invoicing
- Oversee the completion of large contracts
- Represent the company at industry events and conferences
Required Travel: Yes, 25% of the time
Shift Type: 1st Shift/Days
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