Client Account Manager

We’re looking for a customer service focused and detail-oriented Client Account Manager to join our team! In this role, you’ll manage your clients brand and use AI-powered writing tools to create engaging content. You’ll also be responsible for formatting and publishing content across various platforms and communicating with clients to keep them up to date on deliverables.

If you have a passion for writing and social media we would love to hear from you!

What You’ll Do:

• Responsible for onboarding new clients
• Manage deliverables including AI enhanced written content for blogs & articles
• High level of creativity, attention to detail, and project management skills.
• Problem solving (internal and external - can you actively solve a client issue so that it makes sense for the client and the company)

Skillset Required

• 1+ year of client management experience
• Familiarity with AI writing tools is a plus
• Social Media experience is preferred
• General Publishing & Website knowledge is preferred but not required
• SERP Knowledge and Research abilities
• Organized, efficient, and should have excellent time management skills.
• Ability to work independently while managing a high volume of deliverables
• Exceptional communication skills for interacting with clients, team members and other departments.
• Self motivated to maintain outstanding levels of job performance.

Here’s what we are looking for:

• Positive attitude
• Great work ethic
• Pride in being a top-performer
• Being passionate about helping others
• Excellent written and verbal communication skills
• Good time management and organization skills

Who We Are: Erase.com is North America’s largest and most successful online image management company, helping people defend and protect their image online. Located in Burlington, Ontario, Canada, Erase.com has successfully removed negative content for clients across the United States, Canada, United Kingdom, Australia, United Arab Emirates and New Zealand. The company has helped more than 10,000 clients improve their online image. With a team of 50+ employees, Erase.com has assisted businesses and individuals who have been victimized online, to rebuild and restore their online reputation.

Job Types: Full-time, Permanent

Compensation

• $45,000 Salary + monthly bonuses
• 3 weeks vacation / year 

Benefits:

• In person training prior to remote work (*must be able to commute to Burlington ON)
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Education:

• Bachelor's Degree (required)

Experience:

• Client Management: 2 years (required)
• Content Writing: 2 years (required)

Language:

• English (required)

Work Location: Hybrid training in Burlington, ON, remote position