Success Engineer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Essential Functions

• Maintain a configuration baseline registry for each customer, tracking deployed versions, change history, and performance against design intent.
• Lead Quarterly Technical Success Reviews, delivering ROI analysis, drift findings, upgrade impact assessments, and optimization roadmaps to customer stakeholders.
• Leverage deep Salesforce platform knowledge Apex, Flows, LWC, data cloud/data 360, and custom configurations to diagnose issues and assess enhancement feasibility directly within customer environments.
• Own production deployment approval for all post-go-live configuration changes, ensuring no undocumented changes enter production environments.
• Provide guidance, troubleshooting, and support for general configuration questions and issues

Required Qualifications

• 3+ years in a technical customer-facing role such as Customer Success, Solutions Engineering, or Technical Account Management.
• Hands-on Salesforce platform expertise including Apex code, Flows, Lightning Web Components (LWC), custom buttons, page layouts, validation rules, and declarative and programmatic customizations.
• Demonstrated experience configuring and troubleshooting Salesforce automation, including Screen Flows, Record-Triggered Flows, and Apex triggers in production environments.
• Working knowledge of Salesforce data model, object relationships, and integration patterns including REST/SOAP APIs and Platform Events.
• Strong documentation discipline with experience producing technical specifications, runbooks, or operational guides.
• Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent demonstrated experience.

Preferred Qualifications

• Experience with Data Cloud
• Salesforce Administrator or Platform Developer I certification or active pursuit.
• Experience with Salesforce Data Cloud including schema design, data streams, or unified profiles.
• Proficiency with Salesforce debugging tools including Developer Console, debug logs, and flow error handling.
• Background in B2B SaaS with enterprise accounts and SOW-based delivery cycles.
• Exposure to AI lifecycle management including drift monitoring, guardrail design, and model version governance.
• THIS IS A ONSITE ROLE
• WILLING TO WORK US HOURS