Jira Developer

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Your Primary Responsibilities Will Include

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Leverage technical expertise to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

Bachelor's Degree

Required Technical And Professional Expertise

• Jira ITSM
• Design, configure, and implement JIRA ITSM forms.
• Develop and maintain custom workflows, business rules, and Groovy scripts.
• Platform Support
• Support platform upgrades, patch management, and ensure optimal performance and availability.
  

• Automation & Integration
• Develop and maintain Ansible playbooks for infrastructure automation
• Build REST API integrations with internal systems to enable seamless end-to-end automation