Manager, Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Account Management

Manager, Account Management

Overview

The Account Management team is responsible for managing and developing bank relationships in the Malaysia. This role will work with account managers to support some of our most important partners, managing both day-to-day activity and key strategic initiatives. The successful individual will be a critical member of the team, and should be interested in building a career in account management; this job is a great stepping stone to full account and P&L ownership.

Role

• Work with account management teams to ensure clients receive the highest standards of service
• Take the lead on day-to-day client interactions including handling queries, preparing data, communicating messages
• Own specific end-client relationships
• Prepare presentations for internal and external management on a variety of topics
• Ensure all management reporting is prepared and delivered in a timely manner both internally and externally
• Partner with multiple internal functions, including Product, Finance, and Digital teams
• Undertake analysis, research and business planning
• Assist in driving customer solutions and achieving mutual goals through cross functional project teams, systems and processes

• Able to interact with external clients, delivering best-in-class service and building deep relationships
• Able to navigate complex, matrix organisations
• Strong communication skills
• Outstanding analytical and problem solving skills
• Proactive, curious to learn, and eager to crack complex topics
• Self-motivated with a demonstrated track record of success

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.