Product Support Engineer

Semperis seeks a Product Support Engineer to join their Technical Delivery team, providing stellar customer service and shaping future product development.

Requirements

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
• Develops and maintains in-depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
• Experience with Cloud technologies like Azure, AWS, and Google.
• Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.
• Create Knowledge base articles on a regular basis to grow and mature our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.
• Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.
• Uses sound judgment regarding escalation of issues to client or company management.
• Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
• Willingness to travel to customers or events as necessary

Benefits

• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous Paid Time Off
• Retirement Plan
• Life Insurance

Originally posted on Himalayas