Key Account Manager

The Key Account Manager is responsible for the strategic management and development of assigned key accounts, driving sustainable growth through long-term partnerships and value-based solutions. The role requires the delivery of professional field sales and high-level customer consultation across assigned customers within the target industry, with a strong focus on on-site engagement and relationship building.

What You'll Do

You will manage and strategically develop defined key accounts in both regular and project business, including products, services and software solutions. Providing efficient solutions and technical support on construction sites using our products and services.

Alongside managing the main accounts, you will develop customer relationships across all connected locations by building strong partnerships with key stakeholders, understanding site-specific needs, and driving tailored solutions and incremental sales across the wider customer network, while working closely across multiple departments within customer organizations and collaborating internally with colleagues from materials management, logistics, credit, marketing, technical services, and customer service to ensure seamless delivery and customer satisfaction

What You’ll Bring

• Proven experience in key account management or complex B2B sales environments
• Strong commercial acumen with advanced negotiation skills
• Ability to manage multiple stakeholders across different levels, including senior executives
• Demonstrated success in identifying opportunities and delivering value-based solutions
• Excellent relationship-building, communication, and influencing skills
• Strong organisational and planning skills to maximise productivity and customer engagement
• Proficiency in CRM systems and Microsoft Office tools (Excel, PowerPoint, Word)
• A proactive, team-focused approach aligned with values of teamwork, integrity, courage, and commitment
• Current driver’s licence

• Opportunity to manage and grow high-value key accounts in a dynamic market
• A collaborative and supportive team environment with mentoring and leadership opportunities
• Exposure to strategic, high-level customer engagement
• Ongoing professional development and career progression
• Tools, technology, and resources to help you succeed
• A company culture focused on performance, innovation, and safety

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.