Senior Manager, Customer Success

Horizon3.ai is a fast-growing, remote cybersecurity company looking for a Senior Manager, Customer Success to lead and grow a high-performing team of CSMs supporting enterprise, federal, and MSSP customers. As a people leadership role, you'll serve as a coach, strategist, and operator, driving performance across the team while directly influencing customer outcomes.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS
• 2–3+ years of direct people management experience, with a track record of hiring, coaching, and leading CSMs to strong outcomes
• Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR), Gross Dollar Retention (GDR), and expansion
• Experience managing strategic customers (Fortune 500), with executive-level relationship management and negotiation skills
• Deep understanding of security operations and/or MSSP business models (e.g., red teaming, vulnerability management, SOC workflows)
• Proficient in Gainsight, Salesforce, JIRA, and Confluence
• Bachelor’s degree required; advanced degree or MBA is a plus

Benefits

• Health, vision & dental insurance for you and your family
• Flexible vacation policy
• Generous parental leave

Originally posted on Himalayas