Customer Solution Manager - LATAM

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. The role is responsible for delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.

Requirements

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions
• Strong communication skills across technical, commercial, and executive audiences
• A passion for customer success and solving real-world connectivity challenges
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to manage multiple accounts simultaneously and work under pressure
• Experience working in cross-functional and multicultural environments
• Willingness to travel regularly for client meetings and corporate functions
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Familiarity with Data Analytics tools and solutions is a plus

Benefits

• Flexible Time Off
• Volunteer Time Off
• paid holidays
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Comprehensive medical, dental, and vision coverage
• life and disability benefits
• Family Care and Parental leave
• Fitness Reimbursement
• access to wellness programs
• Employee Resource Groups
• company-sponsored events
• regular opportunities for professional growth through educational support, mentorship programs, and career development resources

Originally posted on Himalayas