Technical Account Manager (MSP)

Technical Account Manager

Location: Can commute to Houston, TX office OR Columbia, MD office.

Overview:

A growing Managed Service Provider is seeking a Technical Account Manager to own client relationships and serve as the primary point of contact for managed clients. This role focuses on strategic account management, client satisfaction, and long-term retention.

You’ll partner closely with engineering and project teams while helping clients align their technology with business goals through a consultative approach.

Day to Day:

• Serve as the primary relationship owner for a portfolio of MSP clients
• Lead quarterly business reviews (QBRs) and strategic conversations focused on outcomes, and growth.
• Understand client goals, challenges, and pain points to guide technology strategy
• Collaborate with technical teams to deliver proactive recommendations and roadmaps
• Advocate for clients internally and ensure clear communication on projects, priorities, and updates
• Understanding and ability to explain technology solutions as it relates to Windows & Windows Server environments, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 (Exchange, SharePoint, Teams, Intune), Networking fundamentals (routing, switching, LAN/WAN, VPN, TCP/IP), Azure and/or AWS, Backup, disaster recovery, and security platforms

Position Requirements:

• 3+ years in a client-facing role within an MSP or IT services environment REQUIRED*
• Background in account management, customer success, or IT service delivery
• Strong communication skills and executive presence
• Ability to think strategically about technology without being hands-on technical
• Comfortable working cross-functionally with engineers and leadership
• Organized, proactive, and client-first in approach
• MSP tools experience (ConnectWise, CRM platforms, lifecycle or reporting tools) preferred
• Technical background or strong understanding of technologies listed above.

Compensation & Benefits

• Competitive salary $85,000- $110,000
• PTO + Company Holidays
• 100% covered health insurance, Vision, Dental + partial coverage for dependents
• 401(k) with 3% automatic
• Ongoing training and professional development support
• Annual Profit sharing