Account Manager – SaaS / Technology

Active Sonic Technologies (AST)

Sydney | Hybrid

Active Sonic Technologies (Sonic) is a real-time engagement and commerce platform transforming live audio environments into measurable customer interaction.

Using proprietary audio technology, Sonic enables brands, broadcasters, retailers, sports organisations and venues to connect live audio moments to mobile engagement, loyalty, rewards, commerce and digital activation experiences in real time.

Operating across broadcast, streaming, radio, retail, live events and venue environments, Sonic is expanding through strategic partnerships and commercial deployments both in Australia and internationally.

We are currently seeking an Account Manager to support the delivery, coordination and execution of client projects and commercial activations across the Sonic ecosystem.

About the Role

This role sits at the centre of client engagement, operational delivery and platform coordination, working closely with:

• Sonic leadership
• commercial partners
• technical delivery teams
• clients and stakeholders

The ideal candidate will have experience across SaaS, technology platforms, digital products or IT project environments and be comfortable operating between commercial and technical teams.

As a growing technology business, Sonic operates in a fast-moving and evolving environment. The role and broader operational structure will continue to develop as the business scales, with an initial review period after the first three months to assess priorities, responsibilities and future growth opportunities.

Key Responsibilities

• Coordinate active client projects, activations and delivery workflows
• Manage timelines, deliverables and project reporting
• Liaise across Sonic, commercial partners and technical teams
• Support onboarding, implementation and campaign readiness
• Track project actions, dependencies and escalations
• Participate in weekly WIP and governance meetings
• Support testing, Proof of Performance activities and deployment coordination
• Assist with CMS setup and campaign workflows
• Maintain strong relationships with clients and delivery partners
• Support presentations, reporting and operational updates
• Contribute to improving scalable delivery and governance processes

Skills & Experience

Preferred experience includes:

• 3–6 years experience in account management, project coordination or delivery management
• Experience within SaaS, technology, digital platform or IT delivery environments
• Strong organisational and communication skills
• Ability to manage multiple projects simultaneously
• Strong stakeholder management capability
• Commercial awareness and problem-solving mindset
• High attention to detail and accountability

Additional experience beneficial:

• SaaS platforms, mobile apps or digital products
• Software implementation or integration environments
• Media, retail media, sport, events or digital activation
• Working across technical and commercial stakeholder groups

Personal Attributes

We are looking for someone who is:

• highly organised and proactive
• collaborative and team-focused
• calm under pressure
• commercially minded
• solutions-oriented
• execution-focused with strong follow-through

Why Join Sonic?

This is an opportunity to join a fast-moving Australian technology business operating at the intersection of:

• media
• retail
• sport
• live events
• real-time engagement technology

You will work directly alongside leadership and strategic partners on high-profile commercial opportunities and play a meaningful role in helping scale the next phase of the Sonic platform.

Competitive salary package commensurate with experience.

To apply, please send your CV and a short introduction outlining your background and interest in the role.