Inside Sales Representative - Account Manager

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

The primary responsibility of the Inside Sales Rep is to work with Trek and Electra retailers to develop and strengthen partnerships to increase the sales of Trek, Electra, and Bontrager products. This individual will maximize Trek and Electra's market share by utilizing the Trek Retailer Sales Program. They will build strong, long-term relationships with our retailers and ensure that our product representation in the area meets Trek standards.

The ideal candidate will possess sales & business development experience, be a motivated team player, and have excellent communication and computer skills.  Plus, get set for some travel—it's part of the game!

What you’ll do as an Inside Sales Rep:

• Drive sales for Trek, Electra Bicycles, and Bontrager Accessories. Set goals, monitor dealers’ performance, and handle forecasting, ordering, prospecting, and the sales process.
• Appoint, develop & consult with retailers to maximize our position in the market.
• Provide product and sales training to Trek retailers in the territory.
• Conduct market research to understand the competitive environment & identify areas of opportunity.
• Business Consultant to Trek Retailers. Make recommendations to retailers about Continuous Improvement initiatives. 
• Provide exceptional customer service and embody the Trek brand.
• Provide hospitable, proactive management of the REI account:

Proactive Management and advisement of REI purchase orders

• Allocation
• System Managed Cancelation
• Promotions/Sign Ups
• Credit Hold
• New/Hot product ordering/advisement
• Management of EDI 850 and 860 transmissions

Primary point of contact for REI

• Phone
• Email
• Teams Meetings

Hospitality Champion

• Extensive follow through on every interaction
• Ownership of all contacts/orders
• Record all interactions in CRM
• Maintain CRM Tribal Knowledge

Collaborate with various departments within Trek including, but not limited to:

• Product Managers – facilitate REI product introductions and education
• Forecasting – partner with Trek forecasting team to ensure both REI’s and Trek’s inventory needs are met
• Financial Services – provide resolutions for any REI payment blocks or discrepancies
• Sales – communicate REI sales and business decisions with the Trek sales team
• Distribution – inform and support the Trek distribution centers on all REI shipping guidelines

Face of Trek

• Participation in included REI events, meetings, or conferences (if applicable)

What You’ll bring to the role:

• 3 + years of sales experience, preferably in the cycling industry
• Enjoy traveling—explore your territory and expand your knowledge of the market you will support
• Flexibility for overnight travel when needed.
• Must have excellent relationship-building skills.
• Must have good organization and follow-up skills.
• Bonus if you have a working knowledge of the Ascend Point of Sale System.
• Bonus if you are familiar with the area and markets.

Trek Benefits:

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule – 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish