Infrastructure DevOps

Infrastructure DevOps Location: Guatemala / El Salvador Work style: Hybrid Modality : Full-time Who We Are Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. Key Responsibilities: RELEASE & DEPLOYMENT MANAGEMENT Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation. Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production). Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments. Collaborate with development, QA, and operations teams to align release cadences with business objectives. DEVOPS ENGINEERING Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows. Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing. Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling. Establish and maintain monitoring, alerting, and incident response frameworks. PROJECT MANAGEMENT – INFRASTRUCTURE & NETWORKING Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution. Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans. Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams. Provide regular project status reporting to senior leadership and executive stakeholders. STAKEHOLDER & TECHNICAL COMMUNICATION Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders. Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences. Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned. Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs. Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies. TECHNICAL SUPPORT – PRE-PRODUCTION TESTING Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments. Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams. Ensure pre-production environments are stable, up-to-date, and representative of production configurations. GCP INFRASTRUCTURE MANAGEMENT & ARCHITECTURE Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards. Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives. Provision and manage GCP infrastructure using Terraform as the primary IaC tool. Design and implement GCP networking topologies including VPCs, Shared VPCs, VPNs, Cloud Interconnect, DNS, and load balancing configurations. Optimize GCP resource utilization, cost efficiency, and security posture. Implement and enforce cloud governance policies, IAM controls, and network security configurations on GCP. Evaluate and recommend GCP-native services and architectural patterns to improve platform resilience, observability, and developer experience. Required Experience: 5+ years of experience in infrastructure engineering, DevOps, or platform operations. Demonstrated experience managing releases and deployments in large-scale environments. Strong project management skills (PMP or equivalent is an asset). Understanding of GCP cloud architectures, including multi-region, high-availability, and disaster recovery patterns. Hands-on expertise with Terraform and GCP services. Proficiency with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, or Cloud Build). Exceptional communication skills for both executive and engineering audiences. Experience supporting QA/testing teams in pre-production environment management. Strong scripting skills in Python, Bash, or Go. Experience creating technical documentation, architecture diagrams, and stakeholder-facing reports. Great to have GCP Professional Cloud Architect certification HashiCorp Terraform Associate/Professional Experience with Kubernetes (GKE), Helm & ArgoCD ITIL v4 Foundation certification Experience with Datadog, Prometheus, Grafana Knowledge of service mesh (Istio/Envoy) Experience with Cloud FinOps / cost governance Familiarity with TOGAF or other EA frameworks What’s in it for you: Private medical and life insurance from day one Budget for professional growth (certifications) Schedule flexibility. Extra bonus based on performance.