Client Account Manager

Company Description

PromoShop Inc. is a 100% minority-owned company that blends the marketing expertise of an advertising agency with the creativity of a promotional merchandise provider. Since 1998, PromoShop has partnered with global brands and innovative small businesses to deliver cutting-edge promotional campaigns and design-driven customer experiences. With a culturally diverse team, PromoShop is committed to crafting fresh, on-brand, and on-trend concepts, even developing custom solutions to meet unique marketing needs. Located in Los Angeles, CA, PromoShop prides itself on helping businesses make lasting impressions with the perfect promotional strategies and products.

Role Description

The Client Account Manager is responsible for managing client relationships, ensuring exceptional service, and meeting their promotional and marketing needs. Primary tasks include overseeing end-to-end project execution, coordinating with internal teams, and maintaining clear communication with clients to ensure expectations are met. The role also involves identifying opportunities for client growth, managing client portfolios, and troubleshooting issues effectively.

Qualifications

• Client relationship management expertise, including the ability to maintain and enhance strong client partnerships.
• Project management and organizational skills to handle multiple accounts and ensure timely delivery of client projects.
• Strong communication skills to effectively collaborate with internal teams and clients and resolve challenges proactively.
• Experience with marketing strategy, branding, and promotional merchandising is highly desirable.
• Proficiency with tools like CRM software, Microsoft Office Suite, and other project management platforms.
• Problem-solving abilities and a proactive mindset to identify client needs and develop innovative solutions.
• Relevant industry experience in marketing, promotions, or similar fields is a plus.
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.