Account Manager

Company Description

MulahRewards, a brand under Mulah Technologies Sdn Bhd, is a dynamic company striving to transform customer engagement for physical retail outlets. With its innovative approach, MulahRewards empowers businesses to build meaningful connections with their customers through tailored digital loyalty programs. The company originated from Launchpad Startups and has already secured RM600k in seed funding. Headquartered in Subang Jaya, MulahRewards is on a mission to redefine customer loyalty in the retail industry.

Role Description

This is a full-time, on-site position for a Relationship Management Executive, based in Subang Jaya.

We want to ensure our clients can fully benefit from using Mulah's product - SimpleLoyalty.com instead of just buying our solution and not making full use of it.

Clients who buy our solution but do not use it would be akin to people buying a new car, but not using it at all. What would be the point of buying this new car then?

We build best in class CRMs specifically for brick and mortar businesses. Some of our clients that you may know are Me'nate Steak Hub, Nippon Sushi, Inside Scoop, Kyochon Fried Chicken and more.

Mulah sells advertising products which sometimes could take a little time to learn to use. Sometimes, our clients' team could be reluctant to make a change in their operational flow to use our products and features: which is why it is your job to help them see the benefits of using Mulah's systems, and direct change within these organizations.

Qualifications

• Strong interpersonal, communication, and problem-solving skills to build and maintain positive client relationships
• Incredible willingness to learn and work
• Possesses own transport
• Willingness to do whatever it takes to succeed
• Ability to speak Mandarin and Cantonese fluently is a plus (not a requirement)
• Basic understanding of digital loyalty programs, customer engagement tools, and retail environments is advantageous
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment