Key Account Manager Pharmacy (Based in Puchong)

Responsible for driving sales growth and executing Joint Business Plans for pharmacy accounts through strong retailer partnerships, trade negotiations, forecasting, and effective A&P spend management, while ensuring excellent in-store execution and cross-functional collaboration.

Job Requirements

• Develop and execute customer strategic plans to deliver annual sales targets and category growth.
• Build strong, long-term relationships with retailers to drive sustainable business growth.
• Develop and lead Joint Business Plans (JBP) with key retailers
• Conduct regular business reviews to track sales, distribution, promotions, and profitability.
• Plan, manage, and monitor A&P and trade spend budgets, ensuring effectiveness and ROI.
• Lead sales forecasting, performance tracking, and gap analysis for assigned accounts.
• Negotiate trade terms, promotions, listings, in-store visibility, and new product launches.
• Ensure strong execution and timely follow-up on orders, promotions, claims, payment and operational issues.
• Work cross-functionally with Consumer Marketing, Shopper Marketing, Supply Chain and Finance team.
• Monitor market trends and competitor activities, providing actionable insights.
• Build strong, long-term relationships with retailers to drive sustainable business growth.

• Diploma or bachelor’s degree in any major.
• Minimum 10 years FMCG Key Account Management experience.
• Experience managing at least ONE modern trade or pharmacy account such as Watsons, Guardian, Lotus’s, AEON, Mydin, BCG, Alpro, or Healthlane.
• Good commercial, negotiation, and relationship management skills.
• Experience in A&P trade spend management and business planning.
• Good analytical skills and strong follow-up discipline.