Account Manager

The role is to develop APS MBS business in assigned region, especially for flexible packaging customers in East China Region. It will be an individual contributor to represent the company and business strategies, develop the sales growth at the customers, increase total value creation to give consultancy and solution on material selection and technical issues, manage the order-to-cash process and improve customer satisfaction with LyondellBasell’s Masterbatch Solutions at customers in line with the defined business strategy. RESPONSIBILITIES AND ACCOUNTABILITIES:

• Develops and nurtures relationships with customers, identifying new trend-setters and establishing solid relationships with them;
• First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic/high potential marketing segment of the organization;
• Identifies and develops new customers especially top customers of target market;
• Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines
• Cooperate with BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, growth funnel, bad debt;
• Coordinates an follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with internal cross-function teams;
• Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report. Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions;
• Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: customers and internal interfaces such as business management, plant, quality, product application development, technical service, supply chain, customer service;
• Respects all policies and procedures and proactively “lives” them;
• To follow all company policy about product risk management. Work in collaboration with TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager APAC & AFMEI. Follow up of claims in guidance with the policy for product risk management. PERSON SPECIFICATION: (Typical knowledge, qualifications and experience required for the job.). Education
• University bachelor degree, Polymer/Chemical Engineering/Plastics Related preferred Work Experience
• Minimum 3-year experience in Sales, Marketing or Business Management
• Experience in Flexible Packaging/Masterbatch/Polymer/Plastics preferred Languages
• Fluent in Mandarin (Chinese) & English for both speaking and writing

• Basic commercial sense for working in multi-national company