Sr Customer Success Representative

Job Description

We have an opportunity for a Sr Customer Success Representative to join us at Honeywell, in Bucharest, where you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.

The position reports to the Global Director of Customer Success for Honeywell Building Solutions organization and is part of a customer focused, self-managed team.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Key Responsibilities

• The Customer Success Manager (CSM) will support customer relationships to retain revenue and to grow the monthly recurring revenue.
• The CSM will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
• The CSM develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• The CSM will work closely with Product engineering and Development teams to identify and track enhancement requests, bugs, and usage trends and customer feedback - provide feedback on how the offering can better serve the customer. The CSM will work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.
• The CSM will own key account renewals, always driving upsell and expansion together with long-term contract renewals for existing contracts.
• The CSM will build value-based relationships with customers ensuring that they remain delighted with the product; help define and support QBRs (quarterly business reviews) and EBRs (Executive Business reviews) as needed/ defined in the sales process.

Key Skills And Qualifications

• 5+ years’ experience in a customer-facing role; preferably at a SaaS company
• Experience in Facility Management, HVAC systems or Building Management Systems would be a plus
• Prior Customer Success Experience
• Strong English skills
• Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictive
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
• Salesforce, Jira, and marketing software knowledge is a plus
• Comfort with ambiguity and a bias to work with a team to “fill the organizational gaps” when they occur

Our offer

• 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.