Technical Writer

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring Product Talent to match.

We’re looking for an intermediate Technical Writer who enjoys turning complex product concepts into clear, practical content to join a team of experienced writers as we continue to scale MaintainX’s documentation.

What you’ll do:

• Write, review, and publish content for the MaintainX Help Center, including user guides, feature documentation, and release notes
• Work alongside senior writers on larger projects, incorporating feedback to strengthen your craft and align with team standards
• Maintain and improve existing content for accuracy, clarity, and usability
• Contribute to in-product content and documentation that supports frontline users
• Collaborate with teams across Product, Design, Engineering, Support, and Customer Success
• Contribute to documentation processes and help keep content organized and up to date
• Use AI tools to support and accelerate your writing workflow

About you:

• 2–3 years of experience writing technical or product documentation, ideally in a SaaS environment
• Strong writing and editing skills—you can explain complex ideas in a simple, straightforward way
• User-focused: you think about how real customers (especially frontline workers) will use and understand the content
• Comfortable learning new tools and working with product and engineering teams
• Detail-oriented with a focus on accuracy and consistency
• Able to manage your own workload and follow through on deliverables in a collaborative environment
• Comfortable using AI tools, and curious about how these tools are evolving

Extra consideration for candidates with:

• Experience writing for industrial, operations, or maintenance-related products
• Familiarity with docs-as-code tools (Markdown, Git, static site generators)
• Experience with API or developer documentation
• Exposure to UX writing or in-product content
• Experience working with support or customer-facing teams
• Proficiency in Spanish and/or French

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.