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Singapore Post Linkedin · Posted 28d ago

Manager, Account Management

Singapore, Central Singapore, Singapore

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Job Description

  • Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
  • Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
  • Be familiar with the commercial agreement and fully understand all parties’ duties & rights. Lead all related commercial negotiations based on internally aligned positions.
  • Build great confidence throughout assigned accounts’ organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
  • Ensure business objectives are aligned with commercial goals and objectives.
  • Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
  • Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers’ current and future needs are met.
  • Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
  • Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.

Requirements

  • Tertiary education in any discipline
  • 4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.
  • Strong negotiation and communication skills.
  • Strong analytical skills and experience with sales data and metrics.
  • Ability to work collaboratively with cross-functional teams.
  • Ability to build and maintain strong relationships with customers and key stakeholders.
  • Strong attention to detail and organizational skills.
  • Ability to adapt to changing priorities and business needs.
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