Event Services Coordinator II

About the Company

This mid-level position involves coordinating and participating in all aspects of the customer service process, including exhibitor order entry and management, report distribution, and project-related service coordination. The role requires effective communication skills and a commitment to executing AGS’ values and quality of service, aiming to position the company as a leading exposition provider.

About the Role

This position requires in-office availability during main business hours, 8:00 AM to 5:00 PM, Monday through Friday. Flexibility relative to a wide range of scheduled productions/events may be required. Availability to work evenings and weekends when required to coordinate business may be occasional.

Responsibilities

• Completes all tasks in a timely manner, including processing event paperwork, exhibitor service account details/updates, payment processing, and required production reporting.
• Executes timely communications to customers, including invoicing, estimates, and other project-related details.
• Responsible for portions of the event auditing process as assigned by the supervising manager or team lead.
• Coordinates on-site service needs through established methods of paperwork processing and customer order acquisition/execution.
• Acts as on-site liaison for all AGS services for exhibitors.
• Executes order management procedures for both Online Ordering and standard ordering methods.
• Assists in the coordination of project logistical information, including posting material information on company website systems, both internal and external.
• Pulls, organizes, and communicates third-party service details, including freight manifests and custom furnishing providers.
• Produces order reports for AGS Operations staff as required.
• Ensures that all service coordination activities exceed customer and staff expectations.
• Identifies service complications to team members and supervisors when impediments to fulfillment exist.
• Prepares and executes information packets for service providers and customers as necessary.
• Monitors and answers main phone lines, directing communications to appropriate staff.
• Addresses and resolves customer questions about event services and related event details.
• Assists in monitoring event service communication channels, including email, on-site company phones, fax systems, and online ordering.
• Performs other assigned duties as necessary to manage the department.

Qualifications

• High school diploma or general equivalency, including 3-5 years of related work experience.

Required Skills

• Processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction.
• Listens to and understands customers’ needs, translating them into actionable tasks.
• Communicates clearly and concisely, adjusting language and terminology based on the audience.
• Multi-tasks, addressing simultaneous project/event assignments, including pre- and post-project problem resolution.
• Capable of executing instructions and using pre-established guidelines to perform job functions.
• Functions well in a teamwork environment, using collaboration and open dialogue to resolve issues.
• Possesses intermediate knowledge of commonly used concepts, practices, and procedures within the trade show and events industry.
• Continually upgrades personal knowledge of trade show service policies and best practices for issue resolution.
• Keeps team members informed, leveraging their skills, experience, and knowledge to address customer needs effectively.
• Holds self-accountable for individual performance goals identified and measured per job requirements and managerial feedback.
• Works closely with supervisors, managers, or project team leads to obtain customer need response protocols, problem resolution steps, and per-project goals.
• Capable of leading on-site or office teams, assisting managers/directors with training team members and process execution.

Preferred Skills

• General math.
• Must be able to type all correspondence and have at least “intermediate” knowledge of Microsoft Word, Outlook, Publisher, Power Point and Excel.
• Must be capable of learning company specific software/programs.

Pay range and compensation package

State and national travel will be required based on production needs.

Equal Opportunity Statement

Must be able to lift small boxes and equipment to perform job.