Customer Account Manager HR/CR

Role

Customer Account Manager - HR /CR

Location

Faridabad, Chandigarh , Navi Mumbai & Pune

Purpose - Why does this role exist ?

Responsible for sales & revenue for Flat products in hot roll and cold Roll in the Retail Segment. To achieve sales & revenue targets to the Retail segment for flat products. Achieve sales operations objectives, sales planning & execution, market and product development, drive customer satisfaction, work closely with plant teams to ensure customer delight, exercise credit control as per company policy, monthly sales and collection planning, sales forecasting, Inventory management for the distributor for flat products , complaint handling and resolution, managing andf improving customer relationship , monitor and control channel finance requirements for the customers, . Continuous competition assessment to strengthen market intelligence by way of knowing their pricing, key strategic move etc. Manage product training requirement of the distributor sales team to enable them to understand JSW brand and product positioning and features in relevant context.

Key Result Areas (Key Performance Indicators)

• Exercising Credit control and collection of money as per company policy
• Distributor engagement through MoU, shopee management
• Higher level distributor engagement through Identifying prospecting and executing JSW Explore
• End Customer relationship management through distributor
• Market development / Product approvals through specification activites
• Driving distributor towards complete exclusivity for JSW products to ensure higher wallet share and engagement
• Complaint handling Retail Sales for Flat Products hot roll in assign Metro/A class/B class cities/ territories
• Sales & collection planning & management
• and resolution in coordination with AE and RCFT team
• Customer Satisfaction and management
• Competition Tracking

Decision making authority (Decisions expected)

• Annual / Monthly Sales planning for the assigned set of customers
• Production Orders & Stock levels at all yards and plants
• Prioritization & Allocation of finished goods
• Complaint management

Educational Background and Work Experience

• MBA from a premier institute, graduate in Engineering
• Minimum 5-10years’ experience in front end sales role, with distributors/channel/retailers in B2B industries

Competencies

Functional knowledge of Sales, Interpersonal effectiveness, Ownership & Drive for results, ,

Negotiation, Creative & Innovation, Techno-commercial Acumen, Presentation & communication Skills, Sales Planning,

Key Success Factors – Challenges

• Product & market knowledge
• Competition mapping & tracking
• Analytical thinking
• Negotiation Skills & conflict resolution