Key Account Management - Cross Border

The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross-border logistics, operations, payments, product-related services, overseas warehouse fulfilment and business intelligence.

Job Description

• Develop and maintain a close relationship with to Seller Management Team in various Cross Border countries (China, Korea, Japan, etc.) on Shopee offerings and proposed solutions
• Construct high-level strategic business plans and identify new sources of growth
• Educate Sellers on methods to increase their traction in Shopee
• Negotiate deals with sellers and curate SKUs for various campaigns, promotions, online marketing, and media as required
• Analyze sellers’ progress, activities, sales performances and category initiatives to drive transaction numbers and revenue
• Identify market gaps and manage pricing strategy, product assortment, and stock availability of Sellers in various categories
• Secure exclusive partnerships for key campaigns (e.g.: 9.9/11.11)
• Work closely with internal teams (e.g.: marketing, merchandising) to optimize the visibility and credibility of Sellers

• A Bachelor’s degree in any field, coupled with at least 1 to 3 years of working experience. Experience in the e-commerce industry would be an added advantage
• Bilingual in English and Mandarin to liaise with internal stakeholders across various countries
• Strong analytical skills (proficiency in Microsoft Excel is required)
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Team player with an aptitude for work and the drive to constantly outperform your KPIs