Lead Account Manager (L4)- Retail Media

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

The Lead Account Manager is responsible for delivering best-in-class client experiences when working with The Collective. The Lead Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Lead Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

Travel up to 15%

The position will be based in Boise, Idaho, Fullerton CA, Pleasanton CA, Plano TX, Itasca IL, or New York City, NY

Main Responsibilities

• Serve as a trusted advisor by leading status calls, managing deadlines, and ensuring on‑time campaign launches.
• Identify in‑flight and post‑campaign upsell opportunities to drive renewal and partnership growth.
• Champion the Voice of the Customer to help shape a best‑in‑class Retail Media Network.
• Maintain accurate CRM hygiene for post‑IO processes to ensure reliable revenue tracking.
• Partner with Client Partners to develop materials for T2T, QBRs, and educational sessions.
• Support merchandising teams as a Category Captain to align media and category strategies.
• Mentor Account Managers and cross‑functional team members to elevate team performance.
• Apply a customer‑centric mindset with deep category understanding to deliver exceptional service.
• Analyze and interpret data to deliver wrap reporting, insights, and upsell recommendations.
• Monitor client health, mitigate churn risks early, and ensure seamless engagement across the full campaign lifecycle.

• 6 plus years of Media/Retail/Account Management Experience
• Exceptional organization and process development skills
• Exceptional ability to story tell with data
• Proven ability to foster partnerships with merchandizing teams

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.