Account/ Sales Manager

The Sales Account Manager is responsible for growing and maintaining customer relationships — from the first call to ongoing service management. This role combines sales outreach, customer onboarding, and operational oversight to ensure every account receives consistent, quality service.

• Proven experience in sales, customer service, or account management (janitorial or facilities industry preferred).
• Excellent communication, organization, and follow-up skills.
• Ability to multitask, manage priorities, and work independently.
• Strong problem-solving and decision-making abilities.
• Reliable transportation and willingness to travel locally for customer visits and site inspections.

Key Responsibilities

Sales & Lead Management

• Contact incoming leads through calls, emails, and follow-ups.
• Schedule appointments for quotes and on-site walkthroughs with prospective customers.
• Prepare and present service proposals to close new accounts.
• Meet or exceed monthly and quarterly sales targets.

Account Onboarding & Operations

• Manage the onboarding process for new clients.
• Hire, assign, and train cleaners for each new account.
• Conduct walkthroughs with staff to review the scope of work and cleaning standards.
• Ensure smooth account launches and continuity of service.

Account Management & Quality Control

• Perform weekly quality audits on customer sites and document findings.
• Email audit reports and updates to customers promptly.
• Address and resolve customer concerns quickly and professionally.
• Serve as a backup cleaner when assigned staff are absent to ensure uninterrupted service.

Communication & Problem Solving

• Maintain strong communication with customers, team members, and leadership.
• Identify and resolve issues independently; escalate when necessary.
• Proactively suggest service improvements and cost-saving opportunities.