Internal Account Manager

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Internal Account Manager is responsible for delivering high-quality operational and partner support within the cybersecurity distribution business. This role serves as a key liaison between channel partners and internal teams, ensuring the efficient management of partner inquiries, quotations, order processing, and post-order support. The position requires strict adherence to service-level agreements (SLAs), accuracy in transactional execution, and comprehensive documentation within the company's CRM system.

This role will report to Service Delivery Manager

As The Internal Account Manager, You Will

• Serve as the primary operational point of contact for assigned channel partners, ensuring professional, timely, and consistent communication.
• Respond to partner inquiries in accordance with the established two-hour SLA, maintaining service excellence standards.
• Prepare, validate, and issue accurate pricing quotations in alignment with approved commercial frameworks and internal processes.
• Manage order placement activities, ensuring completeness, accuracy, and compliance with company policies.
• Provide proactive and timely updates to partners regarding order status, stock availability, and estimated delivery timelines.
• Maintain accurate and up-to-date records within the CRM system, including partner opportunities, activities, and pipeline status.

The Ideal Internal Account Manager

• Matric
• 2+ years of experience in account management, sales support, or a similar role.
• Experience in IT distribution, channel sales, or vendor management is advantageous.
• Familiarity with Cyber Security Vendor products and processes
• Listening and understanding
• Fluency in English
• Attention to detail is a large requirement

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.