Key Account Manager

Job Title: Key Account Manager - Operations

Location: Hyderabad

Department: Operations

Reports to: Assistant Manager -Customer Success

Job Overview:

The Key Account Manager - Operations is responsible for managing client accounts within the Operations department, ensuring effective coordination, timely delivery of services, and ongoing client satisfaction. This role acts as the primary point of contact between clients and the operations team, ensuring all processes align with business goals and client needs. The Account Manager will also support process improvements and optimise workflows, contributing to operational excellence and client retention.

• Website: www.itraceu.com
• Location: Hyderabad
• Department: Operations
• Job Type : Full Time
• Experience: 1 to 4 years in Account Management
• CTC: up to 10LPA ( Fixed + Variable)

Key Responsibilities:

• Client Relationship Management
• Serve as the main liaison between clients and the operations team, establishing and maintaining strong client relationships.
• Understand client needs, requirements, and expectations to provide tailored operational solutions.
• Schedule and lead regular client check-ins, updates, and performance reviews, ensuring transparency and alignment on objectives.

• Operational Coordination
• Coordinate and oversee all client-related operations to ensure smooth delivery, quality control, and adherence to timelines.
• Work closely with cross-functional teams (such as sales, logistics, and customer support) to streamline workflows and resolve issues.
• Address and troubleshoot any operational challenges, maintaining client satisfaction and minimizing disruptions.

• Project Management
• Plan and manage projects related to client accounts, including setting timelines, tracking progress, and ensuring timely delivery.
• Use project management tools and methodologies to monitor workflows, anticipate risks, and implement corrective actions as needed.
• Prepare and present project updates, KPI reports, and performance metrics to clients and senior management.

• Performance Monitoring and Reporting
• Track, analyze, and report on account metrics, identifying trends, areas for improvement, and potential growth opportunities.
• Collaborate with data analytics teams to develop insightful reports that help clients make informed decisions and enhance service quality.
• Conduct post-project evaluations to determine success factors and areas for optimization in future engagements.

• Process Improvement and Optimization
• Identify operational inefficiencies and propose solutions to enhance productivity, service quality, and cost-effectiveness.
• Drive process improvements in collaboration with operations management, implementing best practices and industry standards.
• Support the adoption of new technologies, tools, and processes that streamline operations and improve client experiences.

Requirements:

• Education:
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. A Master’s degree is a plus.
• Experience:
• Minimum of 3-5 years of experience in account management, operations, or client services.
• Proven experience in a client-facing role with strong project management skills.
• Experience working with cross-functional teams in a fast-paced environment.
• Skills:
• Strong communication and interpersonal skills with a focus on client satisfaction.
• Excellent project management and organizational skills, with the ability to manage multiple projects and deadlines.
• Proficiency in project management tools (e.g., Asana, Trello, MS Project) and CRM software.
• Analytical skills and experience in performance tracking, reporting, and continuous improvement.
• Ability to solve problems independently and adapt to changing priorities and demands.

Non-negotiables:

Apply only if you are confident in the following:

• You can handle targets and pressure without excuses
• You take full ownership of numbers and outcomes
• You are comfortable working without constant guidance
• You can communicate confidently with clients and leadership
• You are proactive and don’t wait to be told what to do.

Role Fit:

• This is a high-performance role, not a routine 9-5 job
• If you need constant instructions or follow-ups, this role is not for you

• We are looking for someone who takes charge, delivers results, and drives growth.

Preferred Qualifications:

• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Prior experience in [Industry] is a plus.
• Familiarity with data analysis tools and performance metrics.