Business Information – International Reports and Customer Support Specialist (2 years fixed-term contract)

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

Responsible for production of high‑quality information products concerning foreign entities and high-level internal customer support.

The role supports international data sourcing, cooperation with international information providers and delivers internal customer service by ensuring accurate, timely and reliable information for business decision‑makings.

Roles & Responsibilities (R&R)

• Ensure optimal Cofitil tickets assignation, distribution and handling
• Enter, validate, and import data or files into internal systems with a high level of accuracy
• Cooperate with international information providers, including managing ordering processes and performing data quality controls
• Provide post‑sales and operational support for internal clients, responding to inquiries and resolving data-related issues
• Perform quality control, enrichment, and validation of Portfolio Identification files
• Prepare and deliver international credit reports in line with defined standards and deadlines
• Handle database queries for internal clients, including:

• Data extraction and analysis
• Data import and on‑demand processing
• Duplicate management
• Company creation

• Collaborate closely with international Coface offices to ensure consistency of data, processes, and service levels

Qualifications

• Required Skills & Competencies

• Experience in managing workflows through tools like Cofitil or similar ticketing and internal database systems
• Ability to navigate international business databases and work with third-party information providers to gather and clarify credit or risk data
• Advanced Excel skills (VLOOKUPs, pivot tables, data cleaning)
• Fluency in English is mandatory
• Experience in performing quality controls, data enrichment, and analyzing datasets with high accuracy
• Proficiency in data entry, validation, and extraction
• Customer Service Orientation: A proactive approach to supporting internal clients, resolving inquiries quickly, and maintaining high service levels
• Organizational and time management skills
• Strong interpersonal skills to collaborate effectively with international offices and external providers across different time zones and cultures

Additional Information

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;