Program Manager (Account Management)

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

Peraton is seeking a Program Manager to serve as a leader with overall responsibility for account service delivery and customer mission success.

This position is hybrid in Harrisburg, PA.

Day to Day Roles and Responsibilities:

• Responsible for the day-to-day delivery of Services provided and management of incidents.
• Serves as a single point of contact with authority over, and accountability for, the Services delivery responsibilities and actions taken or to be taken under the customer agreement.
• Will have overall responsibility for managing and coordinating the delivery of the Services, including for customer satisfaction and Service Level attainment.
• Serves as the primary point of accountability in dealing with Services delivery under the Agreement, or delegates to other personnel to act as points of contact with the customer with respect to specifically identified subject matter or areas.
• Makes decisions with respect to actions to be taken by Supplier in the ordinary course of day-to-day performance of the Services and management of the customer account in accordance with the agreement.
• Meets regularly with customer representatives at customer facilities.
• Builds relationships with key users and decision makers.
• Conducts reviews on accounts on regular basis to evaluate customers' demands and usage of account; determine types of services/products and prices/fees satisfying the customers' needs as well as the organization's objectives.
• Develops and maintains a well-coordinated internal relationship with key decision makers within the organization.
• Ensures that customers know how to use the services and provides assistance if necessary

Basic Qualifications:

• High School diploma and 10 years of experience, may have supervisory or lead experience
• Must be a U.S. Citizen.
• Minimum of 3 years of experience serving as a Technical Program Manager/Account Manager
• Demonstrated Program Management experience with a strong background in Service Delivery and ITIL processes
• Proven ability to collaborate with multiple stakeholders with competing priorities, including program and customer leadership, Teaming Partners, Task Leads, and PMO staff (e.g., contracts, sub-contracts, finance, security, staffing etc.).
• Experience identifying current and future staffing needs of programs
• Knowledge and experience with Service Level Agreements
• Demonstrated experience collaborating on program deliverables.
• Intrinsically motivated with excellent communication skills, and ability to lead and manage a geographically dispersed team.

• Certifications:
• PMP
• ITIL
  

Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.