Technical Account Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The CSS Partnerships team supports global growth across Affiliate Marketing and Paid Search by building and scaling international shopping ad campaigns. The team works closely with external partners and internal stakeholders to improve performance, enable reliable integrations, and respond to evolving market needs.

As a Technical Account Manager, you will coordinate technical relationships with global shopping partners, focusing on Google Comparison Shopping Services and Microsoft Advertising. You will support integrations, improve data quality and performance, and help translate business needs into practical technical solutions. This role involves collaboration across regions and teams, with exposure to partner onboarding, market insights, and ongoing optimisation efforts.

What You Will Accomplish

• Support onboarding of partners for shopping ads integrations by coordinating API configuration, data streams, validation, and delivery requirements
• Enable reliable data exchange and high-quality integrations across feeds and APIs, improving performance and consistency
• Develop and maintain technical documentation, including guides and onboarding materials, to support partner readiness
• Establish runbooks and incident response processes to resolve feed, tracking, and API issues and improve system reliability
• Collaborate with internal teams and external partners to translate business needs into effective technical solutions
• Contribute to market and industry analysis to identify trends and support proactive campaign strategies
• Assist in identifying and onboarding new global partners to expand program reach

What You Will Bring

• 3 or more years Experience in Technical Account Management, Solutions Architecture, or Partner Engineering within ads, retail media, or e-commerce environments
• Technical proficiency with REST APIs, data feeds (CSV/JSON), authentication, and troubleshooting integration issues at scale
• Experience working with Shopping Ads (e.g., CSS or Merchant Center), including feed management, policy compliance, and performance optimisation
• Ability to support partner integrations through clear documentation, onboarding guidance, and structured implementation processes
• Strong collaboration and stakeholder management skills across cross-functional and international teams
• Experience contributing to governance practices such as data privacy, partner diligence, and scalable onboarding processes
• Willingness to work across time zones from a Richmond-based role, with occasional travel for partner workshops and planning

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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