Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Account Management

Overview

The Citi US Account Team is seeking an individual to lead our customer-facing strategy by consistently delivering results and solving complex problems. The ideal candidate is passionate about the customer experience, intellectually curious, analytical, and driven by initiative and results. Our strongest account managers are motivated high achievers who demonstrate creative thinking, openness, resilience, diligence, and the ability to effectively marshal resources.

This role offers the opportunity to contribute immediately through internal optimization efforts that streamline client engagement, as well as through meaningful client-facing work in a rewarding, challenging, and engaging environment that values both team contribution and individual development.

Role

• Manage the day-to-day operations of multiple Citi cobrand portfolios, including delivery of contractual commitments across services, marketing, innovation, and analytics, as well as related administrative and operational activities.
• Consultatively identify and prioritize portfolio needs, developing customized solutions that drive growth for Mastercard, Citi, and merchant partners, while collaborating with customer support teams to ensure coordinated execution.
• Co-create and execute the customer marketing engagement strategy across products in partnership with the Citi Cards business.
• Lead meetings with customers and Mastercard leadership with confidence and effectiveness.
• Build strong relationships across customer levels and functions, including product, portfolio/usage, fraud, marketing, operations, strategy, and information technology, and influence customer preference for Mastercard as a strategic partner.
• Secure and coordinate indirect resources across Mastercard’s matrix organization to ensure successful delivery for the customer group.
• Act as custodian of the customer P&L, managing business agreements, making sound investment decisions, and delivering on net revenue objectives.
• Serve as the primary customer contact for operational activities.
• Bring experience in account management, product, or customer-facing technology organizations, with familiarity with innovative technology trends impacting the payments industry.
• Manage contracts and execute the customer contract agreement process.

All About You

• Undergraduate degree in business, computer science, or engineering required; MBA preferred.
• Experience in credit cards, cobrand cards, retail, loyalty and benefits, card payments, or fintech, with strong knowledge of the electronic payments industry, issuing landscape, economics, and value chain.
• Proven track record in sales, product, and/or account management.
• Strong business judgment, creative and conceptual thinking, and demonstrated financial and analytical acumen.
• Ability to influence, build consensus, and collaborate effectively across diverse stakeholders and leadership levels within a matrix organization.
• High self-awareness, openness to new ideas, and comfort challenging the status quo to drive business initiatives.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated performance in revenue and share growth.
• Ability to thrive in an individual contributor role.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $145,000 - $232,000 USD

Purchase, New York: $167,000 - $267,000 USD