Senior Account Manager

Position: Senior Account Manager

Job Description

The Senior Account Manager will be responsible for maintaining and growing relationships with existing enterprise-level customers while identifying and developing new business opportunities for Forward Air. They will serve as the main point of contact for their assigned enterprise-level accounts, providing exceptional customer service and ensuring customer satisfaction. The ideal candidate will have experience in enterprise-level account management and a proven track record of achieving sales targets.

Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!

Core Responsibilities & Duties

• Manage and grow existing enterprise-level customer relationships, serving as the main point of contact for their transportation needs
• Identify and develop new business opportunities at the enterprise-level through research, prospecting, and outbound calling
• Collaborate with the sales team and other departments to ensure customer needs are met and expectations are exceeded
• Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce)
• Meet or exceed monthly and annual sales targets
• Continuously improve product and industry knowledge to stay up-to-date on market trends and competition
• Other duties as assigned

• Bachelor's degree in Business , Sales, or a related field
• 5+ years of experience in enterprise-level account management, preferably in the transportation or logistics industry
• Proven track record of achieving sales targets and growing enterprise-level accounts
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work independently as well as in a team environment
• Knowledge of CRM software (Salesforce) and Microsoft Office Suite

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced/high volume sales environment