Senior Account Manager- SMB & Mid Market

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Product Overview- RateGain is a global leader in Travel and Hospitality technology solutions, offering a comprehensive suite of products that help businesses maximize revenue, optimize digital presence, and enhance customer experiences

What we are looking to hire:

We’re looking for a commercially driven growth professional who understands how to drive revenue expansion across a large portfolio of SMB and mid-market accounts through scalable, data-driven engagement models . This is not a traditional account management role focused on a small set of high-touch relationships .

The ideal candidate should have experience building lifecycle programs, customer growth initiatives, and digital engagement strategies that improve product adoption, retention, and expansion at scale . You should be comfortable working cross-functionally with Product, Marketing, and Customer Success teams while leveraging segmentation, automation, and customer insights to deliver measurable business impact .

Primary Responsibilities

• Portfolio Growth & Account Management – Manage and grow a large portfolio of SMB and mid-market partner accounts through scalable engagement and revenue expansion strategies .
• Customer Adoption & Retention – Drive customer retention, product adoption, and account growth by building targeted lifecycle programs, digital engagement initiatives, and data-driven outreach campaigns
• Revenue Expansion & Upsell Opportunities – Identify upsell and cross-sell opportunities across accounts by analyzing customer behavior, usage trends, and business potential
• Segmentation & Growth Strategy – Design and execute segmentation strategies to prioritize accounts, improve engagement, and maximize long-tail revenue performance .
• Cross-Functional Collaboration – Collaborate closely with Product, Marketing, Sales, and Customer Success teams to launch growth initiatives, customer campaigns, webinars, and enablement programs .
• Performance Monitoring & Insights – Monitor key business metrics such as adoption, retention, churn, NRR, engagement, and expansion performance, and translate insights into actionable growth plans .
• Playbooks & Process Optimization – Build scalable playbooks, SOPs, and customer engagement frameworks that improve operational efficiency and customer experience across a high-volume account base .
• Partner Engagement & Business Reviews – Conduct regular business reviews and performance discussions with partners while ensuring a strong customer experience and long-term value realization .
• Tools , Automation & Lifecycle Management – Leverage CRM, automation, and customer engagement tools to streamline workflows, track account health, and optimize customer lifecycle management .

• Strong experience in customer growth, retention, and revenue expansion across SMB and mid-market accounts through scalable engagement models
• Proficiency in lifecycle management, customer segmentation, digital campaigns, and automation tools such as Salesforce, HubSpot, Intercom, CleverTap, or similar platforms
• Strong analytical and commercial acumen with the ability to interpret customer data, identify growth opportunities, and drive adoption, upsell, and retention initiatives
• Excellent stakeholder management, cross-functional collaboration, and communication skills in fast-paced, high-growth environment
• Ability to build scalable playbooks, customer engagement frameworks, and operational processes that improve efficiency and long-term customer value

• Takes strong ownership of customer growth, retention, and revenue outcomes with a proactive and solution-oriented mindset
• Comfortable working in a fast-paced, high-growth environment while managing multiple priorities and large-scale account portfolios
• Data-driven and execution-focused, with the ability to balance customer needs, business goals, and operational efficiency
• Collaborative team player who works effectively across Product, Marketing, Sales, and Customer Success functions
• Growth-oriented individual with a continuous learning mindset and a strong inclination toward innovation, experimentation, and scalable problem-solving

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran