Key Account Manager

Are you an experienced Account Manager ready to take ownership of key client relationships and drive commercial growth?

We are working with a well-established and growing organisation looking to appoint a Key Account Manager to manage and develop a portfolio of high-value clients.

This is a fantastic opportunity for someone who thrives in a client-facing, commercially driven role, balancing relationship management, strategy, and revenue generation.

The Role

As a Key Account Manager, you will take full ownership of a portfolio of key clients, acting as the primary point of contact while driving long-term value and growth.

You will work closely with clients to understand their objectives, ensuring service delivery meets expectations while identifying opportunities to expand and strengthen partnerships.

Key Responsibilities

• Manage and develop a portfolio of key client accounts
• Build strong, long-term relationships with key stakeholders and decision makers
• Understand client objectives, challenges, and business needs
• Develop and execute strategic account plans to drive growth and retention
• Conduct regular client reviews to ensure performance, satisfaction, and engagement
• Identify and deliver upsell and cross-sell opportunities within accounts
• Negotiate renewals and commercial agreements to maximise account value
• Work towards and exceed revenue targets, KPIs, and SLAs
• Collaborate with internal teams to deliver a seamless and high-quality service
• Monitor account performance, identifying risks and opportunities
• Act as the first point of escalation for client issues and resolve effectively
• Maintain accurate reporting and account data within CRM systems
• Support wider team initiatives and projects where required

About You

• Experience in a B2B sales, account management, or client-facing role
• Strong relationship-building and stakeholder management skills
• Commercially driven with a track record of achieving targets
• Confident communicator across phone, email, and face-to-face
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, evolving environment
• Experience using CRM systems and Microsoft Office

What’s on Offer

• Salary: £32,000 – £34,000
• Quarterly bonus
• Hybrid working
• 25 days holiday + bank holidays
• Company sick pay
• Health cash plan & employee assistance programme
• Life assurance
• Pension scheme
• Eye care scheme