Senior Account Manager

• Responsible for executing e-commerce strategies, plans and activities, partnering with EC KA in China to achieve business targets. Ensuring our brand owns highest market share, grow rapidly, stay healthy under both online & offline market.
• Linking e-commerce channel insights, business digital efforts/needs together with the strategy to drive sustained business growth and seek new business opportunity across all EC channels.
• This position will report to e-commerce team leader and will communicate and collaborate closely with cross departments/ functions to achieve business goals.

• Participate in the development and execution of E-Commerce strategy and budget plan to achieve company goals.
• Deliver annual, quarterly, and monthly business targets, including but not limited to sell in Volume, GM & NTO; Proceed regular data and competitors’ analysis r to accurately submit rolling forecasts in timely manner. Ensure customers sell out in line with the purchase during the same period and to maintain a healthy inventory level.
• Maintain strong partnership with key contacts of e-commerce platforms with regular communication and meetings, in the meantime, keep good relationship between different platforms for a smooth online operation during promotion season and target to achieve leading sales ranking on both platforms.
• Work closely with marketing to plan for digital & e-commerce campaigns and activities on annual/month/week basis to maximize customer potential.
• Be aware of competitive marketplace and of consumer trends, to identify online creative needs and to seek and maximize business opportunity.
• Collaboration with internal functions and external TP venders/ distributors to develop online merchandising plans to drive sales while maintaining the brands value and offering customers a truly excellent online shopping experience.

Interface

• Actively work with other EC team members, make sure your e-commerce business can move forward together.
• Liaise with Castrol China cross-functional team including local marketing team (service & maintenance, brand), CS, TSM & offer manager from CE&O team, commercial manager from finance and demand planner of supply chain team.

• Quickly enter the role and be able to independently respond to the complex work needs of customers.
• Build trust and gain support with colleagues in cross-functional team in 1-2 months.
• Frequent business trips and high-intensity work.
• In the face of the rapidly changing market competition environment, can accurately grasp the key points and provide reasonable solutions, and can promote the implementation of the program.

• The role is the direct contact person of the company's top KA. Plays an important supporting role in completing the short-term business plan and improving the company's long-term strategic planning.

(Minimum education, experience & capabilities)

Education

• Bachelor’s Degree or above is required.

• Minimum 5 years’ experience in working in similar level of e-commerce or e-marketing roles in e-commerce environment.
• Strong in managing relationship with key online platforms and develop customized plans to ensure continuous growth.
• Experience in managing TP and strong skill sets in online store operations.
• Capability of on-line marketing and digital is desirable.
• Deep insights on current marketing trends, including targeting and data-driven planning.
• Fully proficient working with digital sales platforms such as JDSHANGZHI etc. and Microsoft office
• Fluent in both English and Mandarin

• Learning agility: fast to learn and adapt new trends and changes in market.
• Proactiveness: stay active to enhance efficiencies and capture new opportunities.
• Communication skills: good at both Chinese and English written
• Problem solving skills: identify problems, decompose problems and structure solutions to solve problems.
• Strong analytical skills: understand and summarize digital expenses of numbers, competitors’ analysis and customer insights.
• Collaboration – can work effectively with different teams/ functions to achieve results.
• Creative thinking: ability to come up with creative solutions to business challenges in the fast-changing competitive environment.
• Organizational agility: flexible and agile in utilizing company resources and cross-functional teams.
• Strong attention to details.