Account Manager - DE Marketplace

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. We have launched across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us.

Learn more about who we are and what we do: https://about.joybuy.com/about/joybuy-careers/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

The Role:

Develop, maintain, and optimize relationships with 3P sellers aligned with Joybuy’s marketplace strategy. You will have an opportunity to influence the evolution of the e-commerce sector within a high-performance, inclusive environment. As a key part of our team, you’ll dive into the fast-paced world of online retail to help our sellers grow and succeed. This isn’t just a job—it’s a chance to build strong professional relationships and help shape the future of e-commerce. You’ll use your skills to scale businesses and make a real impact, all while expanding your own career and expertise in a supportive, collaborative environment.

Key Responsibilities:

• Look for new businesses and guide them through the entire process of setting up their shop.

• Work closely with everyone from big, well-known brands to small, creative businesses to keep them successful.

• Help sellers use tools and services to grow their business across different product categories.

• Look at market trends and internal numbers to spot new ways for sellers to improve.

• Team up with different departments to create solutions that are good for both sellers and customers.

• Stay on track to meet your goals for managing and growing seller accounts.

• Keep up with what’s happening in your product area to understand customers and the competition.

• Pass on what you learn from sellers to the internal teams to help make the marketplace better for everyone.

Qualifications:

• Experience in account management and sales

• Experience in building long-term B2B partnerships

• Strong understanding of DE/EU marketplace and sellers

• Comfortable analysing complex data and providing actionable recommendations.

• Structured, performance-oriented, and able to collaborate effectively with diverse stakeholders, including international teams.

• Excellent communication skills in English and German