Key Account Manager (Mandarin Speaking)

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

Parkopedia is the automotive business unit of Arrive Group, whose brands include EasyPark, RingGo, 4411, Flowbird, ParkMobile and 20 others. Parkopedia is trusted by more than 30 global automotive brands, including Audi, BMW, Hyundai, Leapmotor,Mercedes-Benz, Nio and Volkswagen-Group, as well as technology partners like Apple, Here and Mapbox.. Our mission is to provide the best in-car data and transaction services to make mobility ecological, efficient, and convenient.

The Opportunity: Drive Mobility Partnerships

We are seeking a results-driven Key Account Manager to join our European Sales team, reporting directly to the VP of European Sales. You will be pivotal in managing and expanding our critical partnerships with Vehicle Manufacturers (OEMs) across Europe. This is a fantastic opportunity to drive significant revenue growth and secure the long-term adoption of our technically complex connected services.

Why Join Our Team?

• Market Impact: We deliver connected services used in more than 50% of new vehicles sold in Europe.
• Global Scope: Our Sales & Business Development team collaborates with nearly every major car manufacturer worldwide (EU, NA, Japan, China).
• Strategic Focus: This role involves increasing interaction with cross-regional teams to align strategy with the growing influence of Chinese EV manufacturers entering the European market.
• Culture: We champion transparency, collaboration, and information sharing to unlock opportunities across regions and product lines.
• Long Game: Automotive sales cycles are long (products sold today may launch in 2+ years). Success requires a relationship-driven, persistent, and strategic approach.

As our Key Account Manager, you will focus on long-term value creation and operational excellence:

• Relationship Ownership: Build and nurture strong relationships with OEM stakeholders and decision-makers, serving as the primary point of contact for assigned accounts.
• Commercial Growth: Drive revenue growth through upselling, cross-selling, renewals, and long-term account expansion.
• Needs Analysis: Identify comprehensive customer requirements—both technical and commercial—and promote Parkopedia's solutions to achieve the highest customer satisfaction.
• Project Delivery: Ensure the on-time and on-budget delivery of our services.
• Internal Liaison: Act as the critical communication link between OEM teams and internal Parkopedia teams (Product, Engineering, Operations, etc.).
• Market Intelligence: Stay informed about market trends, competitive dynamics, and industry developments (especially Chinese EV manufacturers), identifying emerging opportunities and potential risks.
• Reporting: Prepare regular progress updates, accurate forecasts, and account reports using key metrics.

We are seeking a candidate who combines commercial drive with deep automotive knowledge:

• Experience: 3–5 years of proven experience in sales or account management of cloud-based automotive solutions.
• Automotive Insight: Demonstrable insight and understanding of the automotive / connected services ecosystems, including the dynamics of the Chinese EV industry.
• Commercial Acumen: Demonstrated commercial acumen and negotiation strength, with a proven history as a self-starter who can effectively hunt for new business while farming and expanding existing OEM relationships.
• Sales Cycle Proficiency: Proven track record of successfully progressing long sales cycles and solving complex customer-facing challenges.
• Communication: Excellent communication, presentation, and interpersonal skills, with the ability to build credibility at all organizational levels.
• Mindset: Track record of working independently with an entrepreneurial, proactive mindset.
• Language: Fluency in English plus professional proficiency in German or French.
• Travel: Ability to travel freely within Europe and to Asia to meet clients as required.

• Mandarin language skills to facilitate direct communication with key decision-makers at Chinese vehicle manufacturers in Europe.

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.