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Satellite Office Linkedin · Posted 1mo ago

Client Services Supervisor (Account Management/Onboarding Support)

Taguig, National Capital Region (Metro Manila), Philippines

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Indexed description

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

KEY ACCOUNT MANAGEMENT

  • Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
  • Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
  • Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

  • Conduct onboarding for new hires and nurturing long-term client and staff relationships
  • Establish a clear understanding of the client’s tactical strategic plans
  • Prepare client/sales visit agenda and presentations
  • Develop effective communication platforms for clients and staff
  • Any other administrative task requested on a regular or ad-hoc basis
  • Deal with client requests and troubleshoot problems

NEW ACCOUNT SETUP

  • Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

  • Proactive, resourceful, self-motivated, takes initiative
  • Strong communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details
  • General business knowledge

SPECIAL REQUIREMENTS

  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

  • Bachelor’s Degree
  • At least three plus (2+) years of experience in client/account management and new hire onboarding
  • Background in IT procurement and inventory management is a plus but not required
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