Key Account Manager National Accounts

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne+Nagel, our work is about more than we imagine.

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How you create impact

The Key Account Manager (KAM) owns the end-to-end commercial relationship for a portfolio of accounts, acting as the single point of contact and “CEO” of the customer partnership. As part of the vertical KAM team, the role ensures a consistent, customer-centric experience across all KN products, services, and business units, driving profitable and sustainable growth.

The KAM leads the full customer journey, converting customer insights into actionable, jointly aligned growth plans documented in Corelog. By building trusted relationships with senior customer stakeholders, the KAM identifies global growth opportunities and orchestrates cross-functional internal teams to ensure aligned execution, commercial discipline, and seamless delivery.

Customer Engagement & Relationship Ownership

• Serve as primary commercial contact for assigned accounts, strengthening trust, retention, and long-term partnerships.
• Develop deep understanding of the customer’s business model, strategy, decision-making processes, and competitive environment.
• Lead regular business reviews to drive alignment, innovation, and continuous improvement.

Business Growth, Opportunity & Retention Management

• Identify, qualify, and develop opportunities across all KN products and services to meet pipeline, win-ratio, and growth targets.
• Ensure business retention through proactive issue resolution and clear articulation of KN value.
• Lead negotiations (e.g., tenders, contracts) with Business and Functional Units to secure profitable outcomes.

Account Planning & Strategic Execution

• Develop and execute integrated account growth plans across transport modes.
• Translate customer insights into prioritized, actionable initiatives with clear internal alignment.
• Maintain expert-level knowledge of relevant KN solutions for the customer portfolio.

Performance Management & Commercial Discipline

• Monitor volumes, pipeline, forecasts, KPIs (e.g., profitability, DSO, AR), and take corrective action as needed.
• Ensure timely, accurate, and compliant CoreLOG updates with high data quality.

This role includes partcipation in our Sales Incentive Plan (SIP) which offers the opportunity for uncapped variable compensation in addition to the base salary.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• Bachelor’s degree in Business, Engineering, International Studies, or related field.
• Strong consultative selling and business development track record (up- and cross-selling).
• Broad supply chain and logistics knowledge (Air, Sea, Road, CL, IL).
• Proven ability to manage complex internal and external stakeholders.
• Competitive, results-driven mindset with strong negotiation skills.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $110,000 and $135,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. This role is also eligible for incentive-based compensation and other employer provided perks or allowances. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.