Inside Account Manager (Residential)

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Position Summary

What Drives Success

The Inside Account Manager is a proactive sales professional responsible for driving revenue growth within an assigned portfolio of Residential accounts or geographic territory. This individual contributor role focuses on nurturing existing relationships, identifying expansion opportunities, and executing strategic sales initiatives in collaboration with cross-functional teams including Lead Generation, Territory Managers, and Product Specialists. The Inside Account Manager reports directly to the Inside Sales Leader.

Key Responsibilities

• Manage and grow a portfolio of Residential customer accounts through strategic outreach and relationship-building.
• Qualify, pursue, and close sales opportunities from:
• Inbound customer inquiries
• Proactive outreach to high-potential or dormant accounts
• Sales-qualified leads (SQLs) from Inside Lead Generation
• Develop tailored strategies to re-engage inactive accounts and uncover new revenue streams.
• Partner with overlay product specialists to promote upsell and cross-sell opportunities.
• Monitor customer market spend and identify accounts for targeted promotional efforts.
• Coordinate with Territory Managers to ensure seamless transition of accounts between Inside and Field Sales coverage.

• Responsible for achieving individual Inside Sales revenue targets.

• Reports to the Inside Sales Leader.

What We Are Looking For

• Experience: Minimum 2+ years of inside sales or account management experience.
• Education: Bachelor’s degree in Business, Sales, Marketing, or related field.
• Technical Proficiency:
• CRM tools (e.g., Salesforce, HubSpot, C4C)
• Call automation platforms (e.g., Salesloft, Outreach, Groove)
• Familiarity with analytics and quoting tools (e.g., Qlik, SAP, FPX)
• Communication Skills:
• Advanced verbal and written communication
• Strong presentation and negotiation capabilities
  

• Bachelor’s Degree
• 2+ Years Inside Sales or Account Management Experience
• Industry and Product Knowledge
• Proficiency in Microsoft Office Suite
• CRM and Call Automation Tool Experience

Compensation : This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The total compensation range for this position is $69,000 to $90,300 and will be based on the candidate’s qualifications, experience, and education. Under the plan, target compensation will be made up of 90% base salary and 10% commission. New hires are guaranteed to receive at least the target commission for six months.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.